Byron at Byron, a Crystalbrook Collection Resort, looks to reduce inefficiencies with FCS Solutions

FCS will be installing its Housekeeping, Connect, Engineering & Gateway solutions at the much-loved luxury resort in Byron Bay, Australia

Singapore/New South Wales, Australia, 25 August 2020: Leading hospitality technology solutions provider, FCS, has partnered with Byron at Byron, a Crystalbrook Collection Resort, in Byron Bay to deploy four of its prominent cloud solutions at the property; including its Housekeeping, Guest Services, Call Accounting, and Maintenance solutions.

The Resort, which was acquired in 2019 by independent Australian hospitality company, Crystalbrook Collection, was looking for an integrated technology solution that would equip the Byron at Byron team with the tools needed to achieve a high level of efficiency and productivity to firmly establish its reputation as one of the best destinations in Australia for guest experiences

The luxury rainforest resort features 92 stylish suites and will be re-opening its doors for guest stays on September 1st, 2020 after a short temporary closure due to the unprecedented events resulting from COVID-19.

“Adopting a solution that will support our contactless, paperless and Mindfully Safe approach to travel during these turbulent times is a definite plus!” – David Kotze, Director, Hotel Systems at Crystalbrook Collection

David Kotze, Director, Hotel Systems at Crystalbrook Collection commented, “We’re excited to be teaming up with FCS. Their integrated technology solutions fit seamlessly with our brand and environmental stance for Responsible Luxury. We’re looking forward to working together to provide guests with remarkable service, whilst managing Byron at Byron’s operations efficiently and sustainably.

Adopting a solution that will support our contactless, paperless, and Mindfully Safe approach to travel during these turbulent times is a definite plus!”

Housekeeping supervisor android
Byron At Byron
Connect Screen on Desktop

FCS will help Byron at Byron continue to raise the bar on creating operational efficiencies even during this COVID-19 pandemic.

Following the successful deployment of FCS Gateway & Voice in other properties in Crystalbrook Collection’s portfolio, Byron at Byron selected FCS to streamline its backend operations.

FCS Housekeeping enables the Resort to optimize and coordinate housekeeping and cleaning operations across guest rooms and public areas, while FCS Connect supports the automation and tracking of guest requests, complaints, and internal work orders from assignment to escalation and follow up.

FCS Engineering assists the Resort to manage its preventive maintenance program, engineering service requests, equipment, and supplies. FCS Gateway keeps guests and staff alike connected via the management of the hotel telephone systems

“We are eager to pave the way for Byron at Byron’s transition to a paperless environment, while increasing the turnaround speed of guest rooms & guest requests” shared Kristin Carville, Director of Sales & Channels, Australia, New Zealand, and the Pacific Islands.

“FCS will help Byron at Byron continue to raise the bar on creating operational efficiencies even during this COVID-19 pandemic. Our automated housekeeping and paperless backend processes minimize physical interactions among staff and guests and ensure that every room and public area is cleaned on a regular basis.”

To request a callback from our experts on improving your hotel’s operational efficiencies, visit https://fcscs.com/callback/

About FCS

 “Empowering hoteliers to do what they do best.”

 With over three decades of global experience, FCS is the leading hospitality technology platform provider with an extensive portfolio of integrated products used by more than 2,000 hotels, with over 35,000 installations in 74 countries.

 Headquartered in Singapore with 14 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff, and providing hotel management with real-time information.

 FCS’ mobile and web-based applications seamlessly integrate across all hotel operations and include:

  • Guest Services Management
  • Housekeeping Operations Management
  • Engineering and Maintenance Management
  • Glitch and Recovery Management
  • Concierge Services Management
  • Gateway and Call Accounting
  • Voice and Digital Messaging
  • Cosmo Property Management System

Learn more about our solutions here: https://fcscs.com/solutions

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