Meet the #FCSSquad:
Meet Dale Martin, FCS’ Senior Director of Sales & Channels for Middle East & Africa. Based in Dubai, Dale believes that his 23 years of experience has given him the ability to truly understand his customers.
Dale takes pride in not only helping his customers ask the right questions but also helping them understand what they might need to know in order to make a well-informed decision.
If you want to live a happy life, tie it to a goal; not to people or things.
How many years of experience do you have?
Dale: 23 years.
What is your favorite holiday destination?
Dale: Lisbon, Portugal.
If you could eat one food for the rest of your life, what would it be?
Name five people you would invite to dinner?
Dale: Elvis Presley, John Lennon, Abraham Lincoln, Charles Dickens, and Mother Theresa.
What is the best advice you have ever received?
Dale: “Forgive and let go“.
Which quote defines you?
Dale: “If you want to live a happy life, tie it to a goal; not to people or things”.
What is your favorite FCS solution?
Dale: FCS Housekeeping. The housekeeping team is one of the core departments for a hotel as a clean and well-maintained hotel is one of the key factors that will encourage a guest to return to a hotel again and again. Our housekeeping solution helps the team make sure that the hotel achieves high cleanliness standards by automating room cleaning assignments and ensuring sufficient manpower, linen, and amenities are available at all times.
What is the one app or piece of tech that you can’t live without?
If you can have one superpower what would it be?
Dale: A food factory to ensure there is enough food to feed the hungry.
What has been your favorite FCS memory/moment?
Dale: The day I got hired at FCS. I knew that FCS Solutions was created to help make the lives of hoteliers easier; and I am excited to be part of the team that brings these solutions to hoteliers.
What do you like most about your job?
Dale: I get to meet many people in this industry, and hear their stories, and experiences. Understanding the pain points of customers helps me to share this feedback to the team in order to evolve FCS Solutions to become the only asset hoteliers will need to run their hotel operations effectively.
Did you know that you can get ice-cream sandwiches for a dollar in Singapore? Desak Noviadewi, our Sales Manager in Bali, knows where! It’s one of the reasons Singapore is currently her favorite destination.
Can’t live without Google Maps? Neither can Cemi, our Director of Sales & Channels of Vietnam. Her mission is for hoteliers to make dramatic changes in the way they handle hotel operations by embracing technology in order to provide pleasant service and ease up operational processes. Want to know what else is interesting about Cemi?
Did someone say Hokkaido? That’s Philip Lee’s favorite holiday destination! This seasoned hospitality professional believes that embracing technology is the key for hoteliers to meet a hotel’s ever-changing requirements and challenges. We are excited to introduce Philip in the latest edition of Meet the #FCSSquad.