FCS Gateway & Voice
Build a firm foundation for your hotel’s technology infrastructure with our Gateway & Voice Solutions.
GATEWAY
Experience seamless billing and guest data integration with FCS Gateway.
A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market.
Features
- Hosted billing functionalities for all kinds of services including call billing, mini-bar posting, F&B, videos, Internet, bundle billing, etc.
- Supports other 3rd party systems for seamless integration for billing to the PMS
- Remote access for action anytime, anywhere
Benefits
- Simplifying complex interface requirements and integrations
- Minimize the overall costs to integrate your system and connect different products and solutions
- Gain insight into individual guest preferences to support billing on bundled services
VOICE
Ensure seamless communication with FCS Voice.
Robust voice and digital messaging system compatible with all major PMS and PABX systems in the market.
Features
- Manage voicemails and fax messaging for guests upon check-in and check-out.
- Auto wake-up call and checkout reminder call for individuals or groups in their preferred language
- Ensure accurate and timely room status updates via FCS Voice’s IVR function
- Automate the posting of all minibar transactions via FCS Voice’s IVR function
- Redirect any unassisted calls to a specific extension or department with the auto-attendant function
Benefits
- Simplified communication
- Easy tracking of guest purchases
- Peace of mind as a result of secure handling of communications
- 24/7 overview of guestroom occupancy
- Accurate tracking of guests’ minibar consumption to ensure charging of all additional billable items are not left out in the final bill
“FCS solutions have been a game-changer for us in terms of keeping service levels at PAR and above the industry standards. The efficiency that it brings to the operational team is evident and creates a flawless interdepartmental communication, especially with the product FCS Connect.”
FCS’s Property Management System solution
Build your property on Cosmo and benefit from easy guest check-in and out, quick payment transactions and customized analytical reports.
COSMO
Enhance your guest experience & boost your property’s revenue with Cosmo. The best part? It’s amazingly affordable too!
Cosmo is the easiest cloud-based Property Management System software designed for all sizes hotels.
Features
- Property management
- Channel manager
- Integrated housekeeping module
- Smart room rate management
- Customized user mangement
- Cloud-based solution
- Customized guest engagement
- Finance & report management
Benefits
- Straightforward & intuitive interface that is easy to use
- Amazingly affordable PMS that maximizes your return on investment
- Increase occupancy and revenue by connecting with over 200 OTA integrations available on Cosmo
- Accessible anytime, anywhere
