FCS Gateway

Guest billing & integration solution for hotels.
91%
of hoteliers agree integrating solutions is crucial for optimizing operations.
47%
of hoteliers indicated integrating with legacy systems as a top challenge.
38%
of hoteliers named billing as the most common error with the biggest negative impact on guest loyalty.

Trusted by hotels around the world

Key Benefits

Streamline guest billing, integrate third-party solutions, connect with multiple properties, and more.

a couple of balls sitting on top of each other
Integrate Any Solution

Connect Property Management Systems (PMS), Private Automatic Branch Exchanges (PABX), and third-party solutions - the easy way.

a house with a purple roof and a yellow roof
Connect All Your Properties

Integrate one or more properties. Manage billing, posting, and interface integration across the board.

a purple folder with a dollar coin on it
Centralize Guest Charges

Streamline billing charges for calls, minibar, food & beverage, video services, internet usage, bundle services, and more.

a clock with a long shadow on a white background
Update Room Status Instantly

Update room status directly from guest-room  phone via PABX, once cleaning or maintenance is completed, to release them for guest arrivals.

Flexible Deployment Options

Align with your specific needs and budget: opt for on-site installation, private cloud hosting, or public cloud hosting by FCS Solutions.

a purple and orange icon of a bar graph
Identify Trends

Access reports to spot patterns, understand guest preferences, and make data-driven decisions to improve guest experiences.

Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more, for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add our solutions to your stack and experience the power of integration.

You Asked. We Answered.

Have more? Contact us.
Which type of properties can use FCS’ products?

All of our FCS products are designed to adapt to different property sizes and structures with ease. Small, medium, and large hotels widely benefit from FCS1, FCS Voice, and FCS Gateway.

All
How well will the different FCS’ products integrate with my hotel’s existing ecosystem?

Our products have extensive integration capabilities and open API, ensuring seamless integration into your hotel’s Property Management System (PMS) and third-party solutions.

All
I have a few hotels in my chain. But they have different requirements. Can I use FCS products for all my hotels?

Yes, all FCS products are multi-property solutions. Our solutions can be adapted to the unique challenges and settings of each property. Additionally, users can easily switch between properties to view statuses and take actions, as needed. Note: The multi-property option for FCS Voice is only available for Session Initiation Protocol (SIP).

All
Are FCS products easy to use?

All FCS products are intuitive and user-friendly solutions, making implementation and staff adoption straight-forward and easy. The FCS team provides comprehensive training and support, and the solution’s ease of use enables a smooth implementation.

All

What Our Customers Say

ALASTAIR LAIRD
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

Sergio De Paulo
CEO - IHG Group

Lorem ipsum dolor sit amet conse ctetur adipiscing lectus a nunc mauris scelerisque sed egestas pharetraol quis pharetra arcu pharetra. Lorem ipsum dolor sit amet conse ctetur adipiscing lectus a nunc mauris scelerisque sed

Sergio De Paulo
CEO - IHG Group

Lorem ipsum dolor sit amet conse ctetur adipiscing lectus a nunc mauris scelerisque sed egestas pharetraol quis pharetra arcu pharetra. Lorem ipsum dolor sit amet conse ctetur adipiscing lectus a nunc mauris scelerisque sed

Burak Gures
Information Systems Manager, Hilton Adelaide

Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!

Alastair Laird
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

Transform Your Hotel’s Operations