Whether you are opening your hotel in a few days or in a few months, it is crucial to have a plan for your staff to help them flourish in the New Normal working environment. Has your hotel done everything it can to help your team prepare for the arrival of guests?
While creating a contactless experience is not a new concept in hospitality, COVID-19 changed all that in a flash – what was previously nice-to-have has now become a must-have. Guests now demand to know how hoteliers have prepared for guest stays and how they are enforcing social distancing among staff and guests. Wondering which contactless practices your hotel should adopt to give your guests peace of mind?
As restaurants and bars re-open or resume operations the following considerations should be kept in mind to protect employees, customers, and communities and slow the spread of COVID-19.
Reorganising a whole housekeeping operation can be a completely overwhelming task. FCS would like to ease the burden, by reaching out a helping hand to our hospitality industry colleagues and friends, using official guidelines to ensure full compliance.
A hotel’s reception & concierge departments are guests’ go-to during their stay. We take a closer look at how these two departments can prepare for guests amidst COVID-19 based on WHO’s recommendations and guidelines and what FCS can do to help hoteliers achieve this.