Contactless is the new normal

While creating a contactless experience is not a new concept in hospitality, COVID-19 changed all that in a flash – what was previously nice-to-have has now become a must-have. Guests now demand to know how hoteliers have prepared for guest stays and how they are enforcing social distancing among staff and guests. Wondering which contactless practices your hotel should adopt to give your guests peace of mind?

COVID-19 Guidelines: Cleaning and Housekeeping

Reorganising a whole housekeeping operation can be a completely overwhelming task. FCS would like to ease the burden, by reaching out a helping hand to our hospitality industry colleagues and friends, using official guidelines to ensure full compliance.

Technology in the front, nothing in the back?

In the past few years, the importance of technology in our daily lives has increased exponentially – and this is no exception when it comes to hotels. The growing need for connectivity in our world today demands that hotels provide guests with the ability to use multiple devices at high speed in their room. The guests intensified desire for a home away from home, or an experience that they can tailor to their own needs means that features such as the ability to stream own entertainment or personalize the ambience of their room are becoming the new norm.

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