eRequest

Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation via FCS1 Jobs.
eRequest
Self-service menu, from your guests’ rooms, to their doors. Fully contactless, with automation & escalation via FCS1 Jobs.
50%
of guests would more likely stay at a hotel offering self-service technology.
77%
of guests would like to request services from their mobile.
70%
of guests want to have technology available to speed up service time.

Trusted by hotels around the world

Key Benefits

Provide personalized service and convenience to your guests with a user-friendly and accessible self-service menu.

a purple square with squares on it
Self-Service Menu

Let guests request items & services directly from their mobile by scanning a QR code  - no app downloads required.

a purple and orange logo on a white background
Streamline Processes

Relieve operators from calls and limit miscommunication with requests directly submitted by guests, into FCS1 Jobs.

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Reduce Errors & Delays

Minimize errors and lower response times by automatically dispatching guest and tasks to the closest available resource with FCS1 jobs.

Full Suite Hospitality Products. Seamless Integration.

Sync your PMS, in-room controls, and more to FCS1 for two-way updates, in real time, from any device.

From room status & guest data, to mini bar and linen posting, add FCS1 to your stack and experience the power of integration.

You Asked. We Answered.

Have more? Contact us.
Which type of properties can use FCS1?

FCS1 is designed to adapt to different property sizes and structures with ease. Small, medium, and large hotels can use FCS1 without compromising on efficiency.

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How well will FCS1 integrate with my hotel’s existing ecosystem?

FCS1 has extensive integration capabilities and open API, ensuring seamless integration into your hotel’s Property Management System (PMS) and third-party solutions (In-room control, BMSs, and more). For more information, visit our integrations page.

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I have a few hotels in my chain. But they have different requirements. Can I use FCS1 for all my hotels?

Yes, FCS1 is a multi-property solution. Our solution can be adapted to the unique challenges and settings of each property. Additionally, users can easily switch between properties to view statuses and take actions, as needed.

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Is FCS1 easy to use? Will my staff struggle to use FCS1?

FCS1 is an intuitive and user-friendly solution, making implementation and staff adoption straight-forward and easy. The FCS team provides comprehensive training and support, and the solution’s ease of use minimizes any learning curve.

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What Our Customers Say

ALASTAIR LAIRD
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

ALASTAIR LAIRD
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

BURAK GURES
Information Systems Manager, Hilton Adelaide

Thanks to FCS1, we've got everything under control behind the scenes. It's like having a backstage pass to our operations, allowing us to handle guest requests flawlessly. Plus, with its real-time tracking and integration with our PMS, we're always in the know about every aspect of our daily business. FCS1 has truly transformed our operations and helps us to focus what matters the most, our guest!

ALASTAIR LAIRD
Hotel Manager, Hilton Prague

With 791 guest rooms and extensive meeting spaces, public areas and back offices, we needed a sophisticated solution to support our operational departments, which we found with FCS1. The customer service and support have been excellent and made a very accelerated implementation possible. FCS1 is an excellent tool for hotels to improve efficiencies and after extensive research, we are convinced that it is the best option available on the market for us and I can recommend the system to other hotels.

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