Why choose FCS?
Running your hotel operations does not have to be complicated or tedious. All you really need is a suite of solutions that seamlessly connect to help you organize your hotel operations. This is exactly what FCS offers.
No more pen & paper or multiple applications that are not integrated with one another. FCS Solutions streamlines all daily activities and automates manual tasks, thereby saving time and reducing costs.
Serving the hospitality industry since 1982
Wide geographic coverage & support
14 offices covering most countries. Support is just a call away and available in any language.
Can-do attitude
FCS has a culture of listening to our customer’s needs. No request has been too crazy for us yet.
No complex vendor management
We are not just a single product vendor, we have a suite of solutions that can support your every need as a hotelier.
A reliable partner in hospitality
Our solid history means that customers can rest assured knowing that their IT investments are protected when partnering with FCS.
No property is too big, too small or too many
Our wide presence and expert know-how also gives us the visibility to serve properties of all sizes or brands with multiple properties effortlessly.
Thrive for innovation
We are constantly bringing new technology into play by integrating with third-party APIs to help you bring your guest experience to the next level.
Created for hoteliers, by hoteliers
At FCS, we are hoteliers first. Our team includes experienced hoteliers who truly understand the value of an integrated technology solution.
Digitize Your Hotel
Our most important goal is to help enable hoteliers in the digital transformation journey. We want to make it easy to:
- promote your hotel
- have effective time management with e.g. escalation procedures & task automation
- maintain excellent guest satisfaction
- preserve guest loyalty
Employee Satisfaction
While keeping guests happy has always been a priority, sometimes what is forgotten is the job satisfaction of employees. Our solutions empower staff to:
- be more efficient and successful
- be less preoccupied
- have more face time to tend to the actual needs of guests
Employee Satisfaction
While keeping guests happy has always been a priority, sometimes what is forgotten is the job satisfaction of employees. Our solutions empower staff to:
- be more efficient and successful
- be less preoccupied
- have more face time to tend to the actual needs of guests
Contactless Operations
With our automated and paperless backend processes, you will not only be doing your part in running sustainable hotel operations. You will also be:
- ready for the New Normal by minimizing physical interactions, thus giving your guests and staff peace of mind
- ensuring that every room and public area is cleaned regularly
- saving time, money, and the environment too
Pre- and post FCS Solutions installation comparison
- Can reduce room cleaning time by 20% 20%
- Cut room inspection times by 50% 50%
- Reduce non-cleaning operational tasks (room allocations, reporting, other admin, etc) by 75% 75%
- Reduce man hours for housekeeping staff by 30% 50%
- Reduce man hours for non-housekeeping staff by up to 25% 25%
Our Technology
“FCS has helped us build that loyal bond between guest and the hotel brand”
“Today, providing our guests with outstanding customer service is essential to building loyalty and long-lasting relationships. Guest service helps us create great advocates for our hotel. FCS has helped us build that loyal bond between our guests and the Wyndham hotel brand, with their innovative Housekeeping and Engineering applications – equipping us with better control and efficient monitoring.”
Atul Gupta, Regional Director IT for Middle East & Africa
Wyndham Hotel Group
FAQ
What type of device do we need to use for the apps?
You can use any device that runs on an iOS or Android platform. This includes tablets, phones, and even devices such as an iPod.
Are your solutions compatible with my PMS?
Our solutions are compatible with most leading PMS in the market.
Can I customize the system to suit my hotel?
Yes, you can! If after a while of using the system you think there is a feature missing that you would need, then we can work with our team of engineers to see what we can provide for you.
Can your system link up with our other systems like our restaurant and tour system?
Yes, they can! Using a simple API, we are able to have our solutions integrate with a number of third-party systems to make your processes even more streamlined and integrated.
Can this system tell me how long it has taken to clean a room/complete a task?
Our systems can generate a number of productivity related reports. This includes the time taken for rooms to be cleaned, how long for tasks to be completed, quality of job completion and much more. Contact us for more information.
