Critical to any successful job dispatch system is the ability to automatically direct and assign a task to the appropriate personnel. If leveraging a skill-based matrix, an advanced dispatch platform can submit an assignment to the most qualified employee or team to make sure that professional servicing is rendered quickly and without needlessly interrupting the work of others not ideally suited to the task at hand.

Also a priority for any effective engineering solution is the ability to alert staff members of any task the very moment it is created. With many solutions able to dispatch assignments to maintenance teams via email, those that take speed and efficiency to the next level are able to transmit task details to staff-held mobile devices via a downloadable app. This ability virtually guarantees that staff members are always informed on what the latest tasks are no matter where they may be.

With maintenance departments typically inundated with countless job requests and responsibilities, it is vital for a platform to be in place that can notify each employee of the current status of each assignment in real-time. This feature not only safeguards against tasks from falling through the cracks but also ensures that team members do not lose any time by having to determine which jobs still require attention.

A crucial cost-saving strategy for any hotel when it comes to maintenance operations is the ability to prevent the need for repairs in the first place. By employing a solution able to automatically schedule service check-ups for amenities and locations around a property, hoteliers can significantly increase the lifespan of their equipment and ensure that all services continue to run at optimal performance without the need for costly replacements.

A maintenance task dispatch system that aims to offer above and beyond effectiveness should also be able to provide hoteliers with the ability to measure performance in a range of areas. With reporting abilities that can analyse issues such as individual employee performance, the frequency of times an item has been serviced, or specific costs involved in running the department, hoteliers can make informed decisions that lead to a more seamless and affordable operation.

COVID-19 has changed the way we all work, and that is no different for the engineering and technical department. The essential tips mentioned above will always be important considerations when looking to efficiently complete engineering tasks. However, since contactless may be the new normal for the time being,  there are things hotels should implement to make the work process more effective while helping staff minimize physical contact. Implementing solutions specifically for the maintenance department will also help boost staff morale during these tough times and help them feel safe.