Meet the #FCSSquad:
Meet John Chan, FCS’ Director of Sales & Channels for Hong Kong, Macau, Japan, Korea, Taiwan, and Global Casinos. Based in Hong Kong, John has over 15 years of experience in promoting hospitality software systems, and he is determined to encourage the hospitality industry to embrace digital transformation and the use of technology to improve the way hotels operate.
The devil is in the details
How many years of experience do you have?
John: Over 15 years in the hotel industry.
What is your favorite holiday destination?
If you could eat one food for the rest of your life, what would it be?
John: Parma Ham
Name five people you would invite to dinner?
John: Elon Musk, Jack Ma, Bill Gates, Jeff Bezos and Yiming Zhang (Founder of Tik Tok)
What is the best advice you have ever received?
John: “Good customer services is the key to success.”
Which quote defines you?
John: “The devil is in the details.”
What is your favorite FCS solution?
John: FCS Recovery. I believe in the need for continuous improvement of guest services. The best way to achieve that is to receive guest feedback consistently. FCS Recovery helps to channel guest feedback to management quickly and concisely.
What is the one app or piece of tech that you can’t live without?
John: The Internet!
If you can have one superpower what would it be?
John: The ability to look into the future.
What has been your favorite FCS memory/moment?
John: It was the moment we successfully implemented our solutions in two large Casino Resort hotels from a major hotel chain in Macau.
What do you like most about your job?
John: I love that I have the ability to understand the challenges of hoteliers and suggest the exact solutions they would need to solve their problems.
Can’t live without Google Maps? Neither can Cemi, our Director of Sales & Channels of Vietnam. Her mission is for hoteliers to make dramatic changes in the way they handle hotel operations by embracing technology in order to provide pleasant service and ease up operational processes. Want to know what else is interesting about Cemi?
Did someone say Hokkaido? That’s Philip Lee’s favorite holiday destination! This seasoned hospitality professional believes that embracing technology is the key for hoteliers to meet a hotel’s ever-changing requirements and challenges. We are excited to introduce Philip in the latest edition of Meet the #FCSSquad.
The star of our “Meet the #FCSSquad” segment today is Varun Balwani, our Director of Sales & Channels for India, Nepal, Bhutan, and Bangladesh. The knowledgeable hotelier revealed a few delightful attributes about himself.