Global Support

Submit a ticket

Not in need of immediate support but do you have a technical question? Submit a ticket and we will get back to you within 24 hours.

24/ 7 Global support

In need of urgent support? FCS provides 24/7 technical assistance across the globe. Reach out to your local support team.
Global - 24/7 Global Customer Support Centre
Americas - USA (including Hawaii), Canada, the Caribbean
Asia - China

helpdesk.cnfcs@planet1world.com
+86-800-810-8918
+86-400-610-1810

Asia - Hong Kong, South Korea, Taiwan

helpdesk.hkfcs@planet1world.com
+852-2513-8888
+852-9553-3444

Asia - Macau
Asia - India
Asia - Malaysia, Bangladesh, Brunei, Maldives, Sri Lanka, Guam and Saipan
Asia - Singapore, Indonesia, Bhutan, Nepal
Asia - Philippines
Asia - Cambodia
Asia - Thailand
Asia - Vietnam
Asia - Japan
Asia - Laos
Asia - Myanmar
EMEA - Europe, United Kingdom, Ireland, Middle East, Africa, Russia, Pakistan
Oceania - Australia, New Zealand, Fiji (exclude Guam & Saipan)
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